At HikVim, we strive to ensure your satisfaction with every purchase. In the event that you are not entirely happy with your purchase, we offer a refund and return policy designed to provide you with peace of mind.
Returns
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You can return eligible items within 3 days of receiving your order.
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To qualify for a return, the item must be unused, in its original packaging, and in the same condition as received.
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Certain items, such as software, consumables (e.g., batteries), and items marked as final sale, are non-returnable.
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Proof of purchase (receipt or order confirmation) is required for all returns.
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
How to Initiate a Return:
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Contact our support team at info@hikvim.co.ke with your order details.
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Our team will review your request and provide return instructions.
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Once the item is received and inspected, we will notify you of the approval or rejection of your return.
Refunds
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Approved returns will be refunded to the original payment method within 3 business days.
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If the refund is delayed, please check with your bank or payment provider as processing times may vary.
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Shipping costs are non-refundable, except in cases of defective or incorrect items.
Exchanges
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If you received a defective or damaged product, we will exchange it at no additional cost.
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Contact us within 48 hours of receiving the item to request an exchange.
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Exchanges are subject to stock availability.
Cancellations
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Orders can be canceled within 24 hours of placement if they haven’t been processed.
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Once an order is shipped, it cannot be canceled, but you may request a return.
Contact Us
If you have any questions about our return and refund policy, please reach out to us:
📧 Email: info@hikvim.co.ke
📞 Phone: +254721218691
🌍 Website: https://hikvim.co.ke