Last Updated: 10/5/2025
At Hikvim Electronics, we strive to deliver your orders safely and promptly across Nairobi and Kenya. Below are the details of our shipping process:
Order Processing Time
Orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).
Orders placed after 12 PM EAT or on weekends will be processed the next business day.
Domestic Shipping (Kenya)
Delivery Areas: Nairobi County and nationwide via trusted partners (e.g., Sendy, EMS Kenya, G4S).
Estimated Delivery Timelines:
Nairobi: 1–2 business days after processing.
Shipping Fees:
Free Shipping: Orders over KES 50,000.
- other orders below KES 50,000 are charged differently depending on the means of delivery to specific destinations and this information is communicated after placing your order.
- payment is made on delivery
International Shipping
Currently, we focus on serving customers within Kenya. For international inquiries, contact us for custom arrangements.
Tracking Your Order
Once your order ships, you’ll receive an SMS/email with a order details followed by the means of delivery for easy tracking.
Issues with tracking? Reach us at +254723111010 or info@hikvim.co.ke.
Delivery Delays
Delays may occur due to:
Inaccurate/incomplete address details.
Extreme weather or logistical challenges.
Public holidays or unforeseen events.
We’ll notify you promptly if delays arise and work to resolve them.
Lost or Damaged Shipments
Lost Packages: Contact us within 7 days of the estimated delivery date for investigation and resolution (reshipment or refund).
Damaged Items: Refuse delivery and notify us immediately. Include photos of damaged packaging/products via email.
for more information on returns check this page
Local Pickup (Nairobi)
Address: Gaborone Road, Gaborone plaza first floor Shop F3 and F4.
Hours: 7:00 AM – 7:00 PM (Mon–fri). 7:00 AM – 6:00Pm
Bring your order confirmation email and government-issued ID for pickup.
Contact Us
For shipping questions or concerns:
Email: info@hikvim.co.ke
Phone: +254723111010
Address: Kenneth Matiba road Accra Tower
First floor
Note:
Shipping fees are non-refundable unless the error is on our part.
This policy complies with Kenya’s Consumer Protection Act (2012).
Terms may change; check this page periodically for updates.
Thank you for choosing Hikvim! We’re here to power your tech journey.