At HikVim, we strive to ensure your satisfaction with every purchase. In the event that you are not entirely happy with your purchase, we offer a refund and return policy designed to provide you with peace of mind.
Returns
You can return eligible items within 3 days of receiving your order.
To qualify for a return, the item must be unused, in its original packaging, and in the same condition as received.
Certain items, such as software, consumables (e.g., batteries), and items marked as final sale, are non-returnable.
Proof of purchase (receipt or order confirmation) is required for all returns.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
How to Initiate a Return:
Contact our support team at info@hikvim.co.ke with your order details.
Our team will review your request and provide return instructions.
Once the item is received and inspected, we will notify you of the approval or rejection of your return.
Refunds
Approved returns will be refunded to the original payment method within 3 business days.
If the refund is delayed, please check with your bank or payment provider as processing times may vary.
Shipping costs are non-refundable, except in cases of defective or incorrect items.
Exchanges
If you received a defective or damaged product, we will exchange it at no additional cost.
Contact us within 48 hours of receiving the item to request an exchange.
Exchanges are subject to stock availability.
Cancellations
Orders can be canceled within 24 hours of placement if they haven’t been processed.
Once an order is shipped, it cannot be canceled, but you may request a return.
Contact Us
If you have any questions about our return and refund policy, please reach out to us:
📧 Email: info@hikvim.co.ke
📞 Phone: 0721218691
🌍 Website: https://hikvim.co.ke