Last Updated: 10/5/2025
At Hikvim Electronics (“we,” “us,” or “our”), your privacy is critical to us. This policy explains how we collect, use, and protect your personal information when you use our website (www.hikvim.co.ke) or purchase our products. By using our services, you agree to the terms outlined below.
1. Information We Collect
We collect data to fulfill orders and improve your experience:
Personal Information:
Name, email, phone number, shipping/billing address.
Payment details (processed securely via M-Pesa, Visa, Mastercard, etc.).
Technical Data:
IP address, browser type, device information.
Cookies and usage data (e.g., pages visited, cart activity).
Voluntary Data:
Feedback, reviews, or survey responses.
2. How We Use Your Information
We use your data responsibly for:
Processing orders, warranties, and returns.
Sending order confirmations, tracking updates, and invoices.
Responding to inquiries via email, phone, or chat.
Improving our website and services (e.g., analytics).
Sending promotional offers (only with your consent).
Complying with Kenyan legal obligations.
3. Sharing Your Information
We never sell your data. We share it only with trusted third parties when necessary:
Payment Processors: Flutterwave, M-Pesa, or other PCI-DSS compliant gateways.
Logistics Partners: Couriers like Sendy, G4s, Speedaf or EMS Kenya for delivery.
Service Providers: IT support, marketing agencies, or cloud storage providers.
Legal Requirements: If required by Kenyan authorities or courts.
4. Cookies & Tracking Technologies
Cookies: Small files stored on your device to remember preferences (e.g., login details, cart items).
Analytics Tools: Google Analytics to analyze website traffic.
Opting Out: Adjust your browser settings to block cookies, but this may affect website functionality.
5. Your Rights
Under Kenya’s Data Protection Act 2019, you have the right to:
Access, correct, or delete your personal data.
Withdraw consent for marketing communications.
Request a copy of your stored data.
Lodge complaints with Kenya’s Office of the Data Protection Commissioner (ODPC).
To exercise these rights, email info@hikvim.co.ke.
6. Data Security
We protect your data with:
SSL Encryption: Secure transmission of payment details.
Access Controls: Limited staff access to sensitive data.
Regular Audits: To identify and address vulnerabilities.
7. Data Retention
We retain your information only as long as necessary:
Order data: 3 years (for warranty and tax compliance).
Marketing data: Until you unsubscribe.
8. Children’s Privacy
Our services are not directed at individuals under 13. We do not knowingly collect their data.
9. Policy Updates
We may update this policy periodically. Changes will be posted here with a revised “Last Updated” date.
10. Contact Us
For privacy questions, complaints, or data requests:
Email: info@hikvim.co.ke
Phone: +254723111010
Address: Kenneth Matiba road, Accra Tower
First floor
Governing Law: This policy is governed by Kenya’s Data Protection Act 2019 and Consumer Protection Act 2012.
Thank you for trusting Hikvim with your electronics needs!